Before contacting us, please check the frequently asked questions.
If you do not find the solution after reading it, please contact us using the inquiry form below.
FAQ
QCan I bring my pets into the facility?
APets are not allowed.
With the exception of assistance dogs (guide dogs, service dogs, and hearing dogs), no animals or plants are allowed.
QCan I smoke inside the building?
A: There are ashtrays next to the lawn area. Please refrain from smoking anywhere else.
QAre there any days when admission is free?
Admission is free on Tokyo Citizens' Day (October 1st) and Greenery Day (May 4th).
Children's Day (May 5) is free for all junior high school students.
Senior citizens' week (September 15-21) is free for those aged 60 and over and one accompanying person.
In addition to the above, there may be days when admission is free due to events, etc.
Please contact us for details of the event as it varies from year to year.
QHow long does the tour take?
In the A video hall, two 15-minute films are screened every five minutes.
It is a retro and valuable analog film projection of more than 30 years ago. Please note that there may be days when you cannot see the movie due to the malfunction of the projector.
After watching the movie, you can go around the museum in about an hour.
QCan I get a guide?
Guided tours and tours are currently suspended.
By scanning the QR code attached to the tree name plate, you can watch a commentary video by a volunteer guide.
For those who want to enjoy the guide at their own pace, we recommend the audio guide app that you can download to your smartphone and use. How to download the app, etc.Click here for detailsPlease refer to the.
QAre there any diaper changing areas or nursing rooms?
AWe have a baby care room called "mamaro" that can be used as a diaper changing bed and a nursing room.Museum MaporBarrier-free mapPlease refer to the.
QCan I bring my lunch? Also, is there a place to eat when it rains?
If there are any vacant seats in the A Café, you are free to use them. You are free to use the benches and sofas in the hallways, event hall, and front garden. Please refrain from eating or drinking in the Large Conservatory or the Video Hall.
